Business ethnography can be used as a key strategy when an international brand expands into a new market. It is paramount for the business to understand well how its brand can become relevant to the consumers of the country or region. When penetrating new markets, two critical mistakes seem to repeat themselves.
The first mistake involves thinking that because it is already a big and recognizable brand, its potential consumers will be overwhelmingly impressed when the products becomes available in a new market. The second mistake is for the business to think that solely relying on macro-economic data and quantitative research methods will suffice to understand the aspirations and needs of its consumers. Read on to learn more about business ethnography and how to use ethnography for business. (more…)